Support

App name: Anagen
Developer: Runo Technologies
Support contact: info@runotech.com

Need help with Anagen? We're here to assist. The fastest way to get support is to email us at info@runotech.com. We typically respond within 1–2 business days.

About Anagen

Anagen helps you analyze your hair and scalp from photos, track changes over time, and get insights regarding hair growth solutions. Analyses are intended for informational purposes only and are not a substitute for professional medical advice.

Frequently asked questions

Why isn't my analysis working?

• Check that you have an active internet connection.
• Make sure the photo is in focus and well-lit.
• Confirm you've granted the app permission to access your camera and/or photo library in your device settings.
• Try closing and reopening the app.

How do I manage or cancel my subscription?

Subscriptions are managed through your Apple ID:

1. Open the Settings app on your iPhone or iPad.
2. Tap your name at the top, then tap Subscriptions.
3. Select Anagen to change or cancel your subscription.

For more details, see Apple's guide: How to cancel a subscription from Apple.

How do I restore my purchases?

If you've previously purchased a subscription and don't see it active on a new device, open the app's paywall or settings screen and tap Restore Purchases while signed in with the same Apple ID used for the original purchase.

How do I request a refund?

Refunds for App Store purchases are handled by Apple. You can request a refund at reportaproblem.apple.com.

How is my data handled?

See our Privacy Policy for full details on what we collect and how it's used.

Contact us

If your question isn't answered above, or you've found a bug or have a feature request, please email info@runotech.com. When reporting an issue, it helps to include:

• Your device model and iOS version
• The app version (shown in the app's settings)
• A description of what you were doing when the issue occurred
• Screenshots, if applicable